Shipping & Returns

Shipment: The shipments of our orders are done by any method requested by our customers. If not specified by our customers, we ship merchandise by air through international couriers, preferably by DHL or UPS, or by air cargo such as Lufthansa, Austrian Airlines, Thai Airways etc (whichever is convenient and economical as per the buyer’s destination.). It usually takes four to seven working days to reach any destination. Air Cargo Service To nearest destination Airport.   Shipment Time 4-10 Days Depending on the season and flight availability Carrier/Airlines Gulf, Singapore, Qatar, Thai, Austrian, Kuwait, Korean ,PIA and other international Airlines Insurance Auto insured by the airlines for USD 20 per kg or value of invoice whichever is less. Weight/Volume No limit Sea Cargo Service To nearest Sea Port. Advisable for heavy and bulk shipment Shipment Time 45-60 Days Depending on the destination Carrier By land to the Haldia sea port and to the destination by international shipping liner. Insurance Recommended to purchase insurance Weight/Volume FCL-full container (20 Footer, 40 footer, 40 footer high cube), LCL-loose container Minimum 2 cubic meter needed. Air/Sea Cargo Service To nearest Sea Port. Recommended for heavy and bulk shipment Shipment Time 20 - 30 Days Depending on the destinations Carrier By Air to the nearest sea port and to the destination by international shipping liner. Insurance Recommended to purchase Weight/Volume No limit but minimum 2 Cubic meter or 500 kgs needed. Courier Service Service Door to door delivery   Shipment Time 4 - 6 Days Depending on the destination Carrier DHL/UPS Insurance Recommended to purchase Weight/Volume No limit PLEASE NOTE THAT: • Shipment cost depends upon the size of orders, each and every final destinations and mode of shipment. • Our products are valid for every destination around the world. • Mode of shipment is to be finalized by the buyers but in some products, due to quality, shape and size they can only shipped in particular way. • Since most of our products are handmade, the items can be slight variation in sizes and weight too. • We use most popular shippers and handlers like DHL, FedEx, UPS, TNT and Sky Net. • Shipping by AIR CARGO or LAND & SEA CARGO shall also be made according to the customers requirement we have professional handling agents for this option. We can also deliver the order to your own handling agent as per your instruction. • It might take from a week to months to get your order to you depending on the shipping company and custom formalities at the country of destination. Returns We accept product returns within 15 days of delivery of the product. Please note product color may vary slightly from that displayed on the website due to differences in computer color resolutions. Email us in this address for refund: returns@feltandcrafts.com